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About the Company

One of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world has sites in remote areas that are responsible for servicing a vast growing emerging market.

They are committed to operating environmentally sustainable and reliable towers while meeting the increasing demand from their subscribers for data services and wireless telecommunications infrastructure.

By connecting their multiple systems and devices to Affectli and capturing our client’s intellectual property organisation using iBPMN-compliant workflow the Affectli Designer© and digitised their processes and workflows.

The Affectli Solution comes with customised app solutions that can be duplicated and re-engineered according to client-centric needs.


TowerCo Industry Challenges

Manual Systems & Disparate Data

Multiple systems & disparate sets of data which rely on time consuming, error prone manual consolidation.

Stringent SLA requirements & KPI Measurements

Extended Mean Time To Detect (MTTD) & Mean Time To Repair (MTTR) resulting in down time transgressions with significant penalties being levied.

Operational Challenges
Reactive maintenance & repairs.
Financial losses due to difficulty managing, tracking & monitoring assets in remote locations.

Reliant on multiple resources & accurate reporting to monitor
  • Tower Load.
  • Site Access Management & Security.
  • Power Supply Management.
  • Remote Site Automation.
  • Site Build & Maintenance Planning & Optimisation.
People Inefficiencies

Complexities of the operational environment require multitudes of extra people, leading to reduced efficiencies and increased overheads.

Complexities with Vendor & Third Party Management

Challenges mitigating risk & contract management of tenants, vendors and third parties.

The Affectli Solution

Umbrella Management System
  • Integration of all systems within the Tower Co into one Operating System.
  • Monitoring of endpoints (i.e. access control, generators, battery packs, power supply, passive hardware, video streaming, maintenance team, vehicles in the field etc) on all sites globally delivering real-time data through a “single pane of glass” to any part of the organisation.
  • Strong permissions and multi-tenancy functionality ensures that the right people get the right information at the right time.
Ability to meet stringent SLA criteria
  • Real-time data immediately detects problems, reducing MTTD from hours to milliseconds.
  • Workflow automation enables improved execution, resulting in less downtime and improved MTTR eliminating 99% of SLA penalties.
Operational efficiencies
  • Digitised processes, GIS tracking and automated workflow processes for optimised Operations and Maintenance Planning, Managing Sites, Access & Security.
  • Accurate real-time reporting on Tower Load Monitoring and Power Supply Management.
  • Ability to make immediate & informed decisions using meticulous data.
  • Instant visibility of all facets of the organisation.
People efficiencies

Multiple systems & disparate sets of data which rely on time consuming, error prone manual consolidation.

Multi-tenancy solution

Multiple systems & disparate sets of data which rely on time consuming, error prone manual consolidation.

The Affectli Orchestration

Affectli was used to connect multiple systems and devices thereafter the clients’ intellectual property of the organisation was captured using iBPMN compliant workflow with the Affectli Designer© and digitised their processes and workflows. Affectli comes with a suite of app solutions that can be duplicated and re-engineered according to each clients need which included the Field Operation Management app, Service Desk app, Network Surveillance app and the Asset Management app.

The Field Operation Management includes a Refuelling app for Fuel Monitoring where an operator receives an automated task as soon as the fuel tanks reach 35% which includes details such as the location, tank ID, tank capacity, and request for a refuelling order. Additional controls can be implemented such as time stamped pictures taken on site and a task requirements a three-way matching process is completed for example: The GPS location matches the site to be refuelled, the gauge on the tank registers as full, the operator sends confirmation that the order has been filled.

The Affectli apps are completely customisable and can include the ability to monitor anomalies, breaches or monitoring systems such as open/closed doors, overheating of batteries, and much more…

The Service Desk app controls the requests to access a particular site online within the Affectli platform allowing people to identify themselves, which entity in the organisation they represent, the site that needs to be assessed and the type of visit such as maintenance, repairs, and more.
The request is verified against a database designed for the client once submitted, the customer then receives a confirmation notification in real-time
The client can limit their customer’s access to the site to control, the frequency of visits, draw reports for their customers to show specific data pertaining to each asset, extract a report on the severity of problems, indicate things such as tasks completed by technicians including an indication of additional criteria such as the time it took to complete the task(s) and more.
A similar application is duplicated to accommodate site visits, such as access to the DataCentre in order to effectively manage their POE (port of entry). The result is their ability to prevent cross heat transfer between hot and cold channels, thereby saving energy, cutting energy costs and eliminating unnecessary maintenance on air conditioning equipment.

Network Surveillance apps include: Network Incident Management, Problem Management and Incident Management.
It’s imperative to our client that tower communications are up and that sites are fully functional because their MTTR and service delivery is benchmarked and managed against a stringent SLA.
Processes were digitised and as the system gathers information over time, building an intelligence that enables the client to predictively assist with maintenance and pre-emptive issues that may arise. It also allows the client to predict macro environment occurrences, such as weather and geolocation, through the Maps Interface, to plan for potential issues at the sites due to incidents such as weather or political instability.
Apps have been built to digitise various reports for the client, including Sunburst style reports showing the NOC which sites are down, the severity of the issue, and allows the interaction of the various parties involved to getting the site back up, and to contribute to the issues that have been raised automatically through the system.

Asset Management apps in order to efficiently manage assets belonging to a Client, as well as the assets belonging to tenants, vendors and customers and included: Asset Capture, Asset Movement, Asset Maintenance and Asset Repair.
These apps result in significant savings on overhead costs through digitising their asset tracking, streamlining processes, and their ability to maintain accurate audit trails through: capturing and ensuring the efficiency of all assets, ensuring regular maintenance is carried out, and that repairs are actioned when assets break, and ensuring that when assets are moved, that they are tracked and located in realtime.

Industry Use Case TowerCo Incident Managent Process

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